Rental Requirements
Important info
When you pick the car up, you will need:
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At pick-up, the main driver will leave a refundable security deposit from 1,000.00 euros on their credit card. Cash and debit cards are not accepted. The counter staff will confirm how much this will be. Accepted Cards : Mastercards - Visa - American Express |
If the car's bodywork is damaged, you will be liable to pay up to the amount of the deductible, which is 1,000€ (or 1400€ for SUV and 2000€ for Premium cars), for repairs covered under the Collision Damage Waiver. This coverage is valid only if you comply with the rental agreement conditions. It does not cover other parts of the car (e.g., windows, wheels, interior, or undercarriage), nor does it cover additional costs (e.g., towing or immobilization) or items inside the vehicle (e.g., child seats, GPS, or personal belongings).
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All car and van rentals for periods under 30 days come with unlimited mileage. However, altering the length of your rental may impact the number of free kilometers you can drive. |
Full rental terms
Included in the rental price
Collision Damage Waiver (CDW) and Theft Protection (TP) insurances are included for all car rentals made through one of our agencies.
Collision Damage Waiver (CDW) If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
Theft Cover If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.
Third-Party Liability (TPL) Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.
Loss or Damage The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental. Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.
Not included in the rental cover (CDW & TP)
Mileage All car and van rentals for periods under 30 days come with unlimited mileage. However, altering the length of your rental may impact the number of free kilometers you can drive.
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Not included in the rental price
LOCAL TAXES
Fines
You are responsible for any charges and fines (speeding tickets and parking or traffic fines).
ADDITIONAL DRIVER
The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.
ADDITIONAL FEES AT DROP-OFF
After your rental If you’ve incurred any charges, such as speeding tickets, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.
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What you need at Pick-up ?
ACCEPTABLE FORMS OF PAYMENT
Credit cards accepted
The main driver must be in possession of either a Credit Card or a Debit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount. If the customer is using a debit card, the amount will be taken; if using a credit card, the amount will merely be ‘blocked’ . Either way, the deposit will be returned after the rental, as long as all conditions have been met. The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Rules around payment cards
If you pay by credit card, your bank may charge you an international transaction fee. The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking). Credit cards need to be activated for international transactions and for payments abroad. You'll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit. We do not accept prepaid, top-up or virtual credit or debit cards.
PAYMENT CARDS
Accepted payment cards : MasterCard / Visa and American Express
LICENCE REQUIREMENTS
When picking up the vehicle, the main driver and any additional drivers must provide a full driving licence in their name.
If your driving licence has been renewed and only shows the renewal date, you will need to prove the date it was originally issued.
All drivers must have held their driving licence for at least 12 months.
Driving licences printed in a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.) and for customers from outside the EU must be accompanied by an international driving licence.
FORMS OF IDENTIFICATION
At the counter, you'll need to provide:
RENTAL VOUCHER / eVOUCHER
At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental. When you booked your car, you booked a certain make and model ‘or similar’ (‘similar’ means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car - not the exact make and model that you were expecting.
AGE REQUIREMENTS
To drive this car, you must be at least 21. To drive this car, you must be under the age of 80.
ARRIVAL DETAILS
If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. If your flight is delayed, please call the rental counter during their opening hours.
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Deposits, excess and cover
DEPOSIT / EXCESS
At the time of pick-up, a refundable security deposit will be taken from the main driver's credit card. Debit cards and cash payments are not accepted.
Cards accepted: Mastercard and Visa.
The deposit is set at €1,100 for the Economy, Compact, Saloon, Intermediate SUV, 3m3 and 6m3 vans.
Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.
ADDITIONAL COVER
At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tyres and windscreen.
COVER ARRANGEMENTS
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
ADMINISTRATION CHARGES
Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess. An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days. Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be re-paid against the same payment card originally used. If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they'll charge an additional administration fee. Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be repaid against the same payment card originally used.
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Fuel Policy
| The vehicle is delivered with a full tank and must be returned with a full tank. |
Other information
We are arriving from Roland Garros airport. How can we take advantage of the free shuttle service?
A shuttle service is available. When you have collected your luggage, call the dedicated number +262 (0)6 92 030 318 to let us know you are arriving so that we can collect you.
Where to take the shuttle?
As soon as you leave Roland Garros airport, cross the road using the pedestrian crossing in front of you.
Once on the other side of the road, you will see a covered walkway. Head down this alley towards the rental buildings.
Follow the path until you come to a junction. You'll find the pedestrian crossing to the Public Transport hub on your left. You will arrive next to the ‘Car Jaune’ bus stops.
You have now reached the shuttle meeting point. Wait here and the DAYZ shuttle will pick you up.
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What should I do in the event of an accident?
It is essential to notify your rental agency as soon as possible. You will find an accident report form in the glove compartment of your vehicle, which you should complete and submit to your rental agency within 48 hours. Contact our assistance team on +262 (0) 262 723 870, available 24 hours a day. We will provide you with a replacement vehicle so that you can continue your journey.
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What should I do if my vehicle breaks down?
Contact our assistance team on +262 (0) 262 723 870, available 24 hours a day. Our team will do everything possible to help you on the spot, if possible. If not, we will provide you with a replacement vehicle so that you can continue your journey. |
What should I do in the event of a traffic offence?
In accordance with the Terms and Conditions of Hire, you are liable for the administration costs of dealing with any fines or contraventions relating to the vehicle during your hire period. We are required to share your personal information with the relevant Authority, who will send you a notice of offence within 2 to 10 weeks. On receipt of this notice, you will be required to pay the fine directly to the Fines Treasury. Please note that there is a processing fee of 15 euros including VAT for our administrative management of fines.
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Is it possible to return the vehicle to another station?
DAYZ also offers the possibility of one-way rentals, which means that the customer can take possession of the vehicle at one branch and return it at another. In this situation, drop-off charges apply, and here is a summary of these charges by zone:
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