Find quick answers to your most frequently asked questions.
Third-Party Liability: Mandatory coverage for damage caused to third parties. Passengers are fully covered even in fault accidents.
Collision Damage Waiver (CDW): Reduces your financial liability to the excess amount in the event of an accident or unidentified third-party damage.
The excess ranges between €1,200 and €2,235 depending on the vehicle category. Exact terms are detailed on the "OPTIONS" page.
Three protection options are available:
Partial Excess Waiver: Significantly reduces the excess (e.g., €350 instead of €1,200 for a 5-door Compact).
Total Excess Waiver: Eliminates the excess completely (€0 deductible).
Glass & Tire Protection (PB): Fully covers damage to tires and windscreen.
These options can be added during online booking or at vehicle pick-up.
You must present driver’s licenses for all drivers and a credit card in your name. For online bookings, your details are pre-filled, so your contract will be ready upon arrival to speed up the process.
A free shuttle service is available. Once you have collected your luggage, call our dedicated line at +262 (0)6 92 030 318 to announce your arrival.
Where to catch the shuttle:
Exit Roland Garros Airport and cross the street using the pedestrian walkway directly in front of you.
Walk through the covered walkway towards the rental company buildings.
Follow the path to the intersection and turn left at the pedestrian crossing leading to the Public Transport Hub (Pôle Transports en commun), next to the "Car Jaune" bus stops.
Wait at this meeting point; the DAYZ shuttle will pick you up there.
Yes, a security deposit via pre-authorization is required at departure. No funds are debited from your account. This hold covers potential extra costs incurred during the rental.
Complete the joint vehicle inspection with a DAYZ agent, sign the inspection sheet, and return the keys and any extra equipment (child seats, GPS, etc.). No payment is required unless additional unexpected charges apply (e.g., extra mileage or missing fuel).
Contact your rental branch to arrange collection. If our team finds a lost item belonging to you, we will notify you by phone or email.
Vehicles are provided with a full tank and must be returned with the same fuel level. Please present your gas receipt to the DAYZ agent upon return.
Yes, DAYZ allows one-way rentals between branches. Drop-off fees apply depending on the route:
Sainte-Clotilde > Sainte-Marie: Free
Sainte-Clotilde / Sainte-Marie > Le Port: €20.00
Sainte-Clotilde / Sainte-Marie > Grand-Ilet: €30.00
Sainte-Clotilde / Sainte-Marie > Saint-Pierre: €35.00
Le Port > Saint-Pierre: €25.00
One-way requests must be made with the pick-up branch.
Your final invoice is issued at vehicle return upon handing back the keys. You can request a printed copy on-site or check your account online depending on branch procedures.
You can modify your booking:
Online ("My Bookings" section): Up to 24 hours in advance for registered account holders, or via the "Contact" tab for guest bookings.
At your pick-up branch: At any time. See https://dayz.rent/nos-agences.
The branch will adjust your booking based on the current rate active that day. You will be asked to pay any price difference at pick-up. If an overpayment occurred, the branch will issue a refund during final billing.
All cancellation requests must be submitted in writing via the "Contact" tab. A confirmation will be sent to you. Please review our cancellation options:
Rescheduling: Confirmed rentals are non-refundable. However, we can issue a voucher valid for 1 year.
Refund: In cases of force majeure (illness, accident, etc.), a refund will be granted upon presentation of valid official documentation.
Cancellation Protection: DAYZ offers optional "Cancellation Insurance" allowing fee-free cancellation up to 24 hours prior to pick-up. If purchased, the rental amount will be refunded minus the cost of the cancellation option.
Inform your rental branch as soon as possible. Complete the joint accident report form (constat amiable) found in the glove compartment and submit it to your branch within 48 hours. Contact our 24/7 roadside assistance at +262 (0) 262 723 870 to arrange a replacement vehicle.
Contact our 24/7 assistance team at +262 (0) 262 723 870. We will attempt on-site repairs or provide a replacement vehicle so you can continue your journey.
Per our general terms, administrative processing fees apply for traffic or parking violations during your rental period. We are required to share your details with authorities, who will mail the official fine notice to you within 2 to 10 weeks for direct payment. Note: A €15 (incl. VAT) administrative fee per fine will be charged by DAYZ.
On the homepage, enter your rental dates and times, select your desired vehicle category, and click on "View available offers". Vehicles matching your criteria will be displayed. Options will then be offered during the booking process.
On the "DRIVER" page, click "CREATE AN ACCOUNT". You will be redirected to a form to fill in your personal information. Once validated, you will receive a registration confirmation email.
Online: Payment must be made before confirming the booking on the website.
In branch: You can pay at the counter when making a direct walk-in reservation.
We accept most Visa, Eurocard Mastercard, and American Express cards. We do not accept ELECTRON, MAESTRO, MOZAIC, E-Card Bleue, V PAY, DINERS, or prepaid cards. The payment card must match the first and last name of the primary driver. You can also split the total amount into 4 monthly payments via PayPal 4x.
Our rates are based on 24-hour rental cycles. For example, if you pick up your car at 2:00 PM, it must be returned by 2:00 PM at the latest on the return date. Late returns are likely to incur an additional full day's rental fee.
When booking for an airport pick-up, providing your airline, flight number, and arrival time is essential to secure your reservation. Additionally, if your flight is delayed or canceled, this information helps support claims for any extra expenses with the airline.
DAYZ guarantees a vehicle category rather than a specific model. In case of unexpected unavailability, an upgrade to a higher category will be provided at no extra charge.
Our public rates fluctuate based on season and availability, similar to airline or hotel pricing. During specific periods, dynamic public pricing may temporarily be lower than negotiated corporate rates.
You must be at least 21 years old, hold a valid driver’s license, and present a valid photo ID. Specific conditions may apply depending on the vehicle category.
FOR INDIVIDUALS:
A debit card
A voucher as proof of advance payment for the vehicle
The primary driver’s debit card with sufficient available funds for the security deposit
Valid, full driver’s licenses for each driver, held for at least one year
A passport or national ID card
FOR COMPANIES:
An official company registration document (Extrait Kbis) issued within the last 3 months
FOR ASSOCIATIONS:
Official association bylaws (Statuts de l'association)
No, all our vans can be driven with a standard car driver’s license (Category B).
Most of our packages include unlimited mileage. However, certain specific deals may have restrictions, so please ensure you verify this during the booking process.
Absolutely! You can add additional drivers during your online booking at the OPTIONS step. Additional driver fees may apply. Please remember to present all driver’s licenses at vehicle pick-up.
A security deposit is required for all vehicle rentals. The amount is not debited but held for a period of 30 days. The deposit is released provided the vehicle is returned in the same condition and no extra charges apply (such as an extra day, additional mileage, fuel missing, etc.).
€1,200 for Economy, Compact, Sedan, Intermediate SUV, and 3m³ & 6m³ cargo vans
€1,620 for SUVs
€1,735 for all cargo vans larger than 6m³
€2,235 for Premium vehicles and Minibuses